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Dubai: Kiosk-sized ‘smart’ clinic opens with virtual doctors – News

It allows a patient to virtually connect with the healthcare manager to perform guided medical exams

Published: Mon 23 May 2022, 15:10

Last update: Mon 23 May 2022, 15:35

The UAE’s first smart clinic has been launched in Dubai where patients are received virtually by an on-site receptionist, doctor and nurse for a virtual consultation.

Located in Dubai Festival City, the first clinic of its kind, which is the size of a smart kiosk, allows patients to walk in for a quick virtual consultation with the doctor.

Patients can complete their diagnosis and treatment for many common conditions, from chronic respiratory problems to ear infections, sore throats, fever, colds and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis and common skin conditions including contact dermatitis, rash and diaper rash.

Smart Clinic, which saves time and relieves patients from long queues, usually treats people with chronic conditions. However, in case of urgent treatment, the doctor can immediately call an ambulance to move the patient to a hospital for further diagnosis.

Dr. Haidar Saeed Al Yousuf, Managing Director of Al-Futtaim Health, said that smart clinics aim to solve the real problem of patients who need instant medical solutions from diagnostics and medicines, putting the solution between their hands. “It’s the next radical step in the evolution of self-contained medical technology, in a space the size of a compact kiosk,” he added.

Dr Marwan Al Mulla, CEO of the Dubai Health Authority, said the authority always supports innovation in healthcare with its private sector partners. “Dubai always strives to be number one in all areas, including healthcare.”


Dr. Haidar said the doctor, who can treat patients at multiple locations, can listen to the patient’s heartbeat and also check the chest, ears and eyes, skin, etc. as they have lots of gadgets and tools to assess the patient and prescribe the medicine which can be delivered to the patient wherever he wants.

“Today you just need a new prescription. You don’t want to take half a day out of your busy day and stand in line just to see the doctor. Nearly 60-70% of the reasons people visit a doctor can be fully managed in the smart clinic,” he added.

Al-Futtaim’s HealthHub plans to open 50 smart clinics across the UAE by the end of next year in key locations such as the headquarters of major employers, shopping malls and supermarkets.

“We are rolling out around 10 smart clinics now and hope to have 20 smart clinics up and running by the end of the year. We already have a large group of employers on board who will be opening a smart clinic at their headquarters and three different locations where they have a large number of employees. We are also talking with a group of supermarkets to have smart clinics. The idea is to get good quality health care to as many people as possible,” he said.

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